Feel Secure With Route:
Package tracking that your customers will love
Bring your tracking experience into the 21st century. Visual Tracking™ allows us to deliver a seamless and engaging on-brand tracking experience that reduces “where’s my order?” inquiries. Visit www.route.com for more information
Protect your investment
Lost, stolen and damaged packages happen, and when they do, Route does the heavy lifting. Protect your customers and your bottom line with automated support that’s powered by machine learning and backed by an insurance policy.
Returns Policy
You may return most vinyl products, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If returning night vision or thermal, please Contact Us, to see if item can be returned. Night Vision systems are subject to a 20% restocking fee after 5 business days.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We ship via US Mail, Fed-Ex, and UPS. UPS Signature required is the default method of shipping. Shipping times are determined by the the type of service you choose.
Please call if you want to make an international order. Contact Us
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
